Policies

The short version

• Workspace: $499 a month, billed in advance. Cancel any time; no annual contract.
• Document Processing: you see the price before you pay. One payment per document.
• Your content stays yours. We never use it to train a model.
• AI output can be wrong. Have a qualified professional review it before relying on it.

1. Who can use the Services

The Services are for businesses and professionals. You must be at least 18. You are responsible for your account, for keeping your password safe, and for everything done by people you invite to your workspace.

2. Private AI Workspace billing

• Price. $499 a month, billed in advance through Stripe. The subscription renews every month until you cancel. Prices don't include taxes that may apply.
• Transcription. Call and meeting transcription is included in the Workspace price. It runs on your dedicated server, so recordings uploaded before that server is live wait until it is. Transcripts are machine-made, English only and not labelled by speaker, so check them against the recording before relying on them. You are responsible for having any consent the law requires to record a call.
• Setup. Your dedicated server is ordered after your first payment, not before. If we can't make your workspace available within 7 days of that payment, you can cancel and we will refund it in full.
• Cancelling. Cancel any time from the Billing page in your workspace, or by emailing us. Cancellation takes effect at the end of the period you've paid for, and you keep access until then. We don't refund partial months.
• Failed payments. If a payment fails, the workspace is paused until the payment method is updated. Nothing is deleted while it is paused.
• Price changes. We will email you at least 30 days before a price change takes effect, and you can cancel before then.

3. Document Processing

• Quote first. Each document is priced from its page count before you pay. It's a one-time payment, with no account and no subscription.
• Scanned PDFs. We read scanned pages with OCR on our own server, for printed or typed text only, up to 300 pages. OCR can misread poor-quality scans, so check anything that matters against your original. We can't open damaged or password-protected PDFs, and we turn them away before payment.
• Save your result. Your result is shown once it's ready and is permanently deleted about five minutes later. We can't recover it after that.
• If it fails. If we take payment and can't deliver a result, email us within 30 days and we will refund you in full.
• It starts right away. Processing begins as soon as you pay, at your request. Where consumer law gives you a right to cancel, it ends once your result is delivered. The refund above still applies.

4. Your content

You keep all rights to the documents you upload and the questions you ask. You give us only the permission we need to store, process and show that content back to you to provide the Services. We don't use it for anything else, and never to train a model. You confirm you have the right to upload what you upload, including any client's consent where your professional duties require it. See the Acceptable Use Policy.

Where your content includes personal data about other people, our Data Processing Agreement applies and forms part of these terms.

5. AI output needs review

Answers and extractions are produced automatically and can be incomplete or wrong. They are not legal, tax, financial or other professional advice. Check anything important against the source document, and have a qualified professional review it before you or your clients rely on it. You are responsible for decisions made using the output.

6. Confidentiality

We treat your content as confidential. We access it only to run the Services, to help you when you ask for support, or when the law requires it. Our Privacy Policy explains what we collect and how long we keep it.

7. Suspension and termination

We may suspend or end access if you break these terms or the Acceptable Use Policy, if you don't pay, or if continuing would expose us or others to legal harm. Where we can, we'll tell you first and give you a chance to fix it. You can stop using the Services at any time.

8. Availability

We work to keep the Services running, but we don't guarantee they will be uninterrupted or error-free, and there is no uptime commitment unless we have agreed one with you in writing. Current status is on the status page.

9. Disclaimer

Apart from what these terms say, the Services are provided “as is”, without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows.

10. Limitation of liability

To the extent the law allows, neither side is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim about the Services is limited to the amount you paid us in the 12 months before the claim arose.

11. Indemnity

You will defend and compensate us against claims from third parties that arise from content you upload without the right to, or from your breach of these terms or the law.

12. Special Customization

Custom builds and API access are quoted separately. If we sign a written agreement for that work, it takes priority over these terms where they conflict.

13. Governing law

These terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules. Disputes will be heard in the state or federal courts located in Texas, and both sides consent to their jurisdiction.

14. Changes to these terms

We may update these terms. We'll change the date at the top, and for a material change we will email Workspace owners at least 30 days before it takes effect. Continuing to use the Services after that means you accept the new terms.

15. General

• Whole agreement. These terms, with the Privacy Policy, the Acceptable Use Policy and the Data Processing Agreement, are the whole agreement between us about the Services.
• Severability. If a court finds part of these terms unenforceable, the rest still applies.
• No waiver. Not enforcing a term right away doesn't mean we give up the right to enforce it later.
• Transfer. You may transfer these terms only with our written consent, which we won't unreasonably withhold. We may transfer them as part of a merger or sale of the business.
• Events outside our control. Neither side is responsible for a delay or failure caused by events beyond its reasonable control, such as a provider outage, natural disaster or government action.
• What survives. Sections 4, 9, 10, 11 and 13, and any unpaid amounts, continue after these terms end.

16. Contact

Questions about these terms: support@clientsafeai.com.